We all are aware of a time when the glossary term “automation” was only associated with certain advanced manufacturing plants filled with robotics While it’s true that, this is often a major example of workplace automation – the method of replacement of human labor with machine labor – it’s far away from the core example. Automation is present in modern businesses small and large, ranging from subtle features in common software applications to more obvious implementation, like self-driving vehicles. There is a widespread discussion concerning where will workplace automation can lead the economy, however, observers tend to agree on one thing: The trend is simply gaining momentum. Every business process, such as human resource management and customer service departments, is on the table for automation, especially as technology becomes more sophisticated. It doesn’t matter what will be the outcome, automation can beyond any doubt change the workplace and, indeed, the wider economy. The only question is how much will it drastically transform the workplace?
What will automation appear as if it’s not eminent robotics? Sometimes it’s as straightforward as a collection of tools housed among common business software system programs. At its core, automation is about implementing a system to complete repetitive, easily replicated tasks without the need for human labor.
“Automation takes plenty of forms,” said Technocrats. For small businesses, the most important thing is that when you find something you do more than once that adds value … you want to look into automation.”
Historically, automation required expensive servers and employing a team of experts to maintain them. For certain micro businesses, this was a cost-prohibitive measure that simply put automation out of reach. With the development of cloud-based platforms, however, automation tools are now accessible to even the smallest companies.
Many small business owners already use at least one common form of automation: email marketing. Companies like Zoho and Constant Contact offer software that allows users to tailor the parameters of their email marketing campaign to their liking and then set it to run automatically. For example, an introductory email can be uploaded into the software and sent as soon as a contact is added. The software can be configured to send some follow-up email days later only to those who opened the original email, without requiring any person on your staff to lift a finger. You can use these tools to develop relatively sophisticated email marketing campaigns with minimal attention.
Automating these repetitive business processes, helps you to free up humans for tasks that are less mundane or more valuable than those that can be completed by machines and software However, additional advanced sorts of automation like machine learning are more often used to complete higher priority tasks that need a bit more adaptability. The ability of these software programs to learn over time means they can more quickly and effectively pore through massive troves of data and contextualize that information in a useful way for supporting internal decision-making. For example, machine learning automation is making inroads in talent acquisition and employee recruitment, says AI experts at accounting and payroll software companies. For human resources departments, automating processes like tracking down potential candidates and scheduling interviews frees up time for humans to examine potential hires and determine who is the best fit for their organization. “It always turns out as a big pain to hire the eligible people. “A lot is happening in recruitment systems and using AI to match the right people to the right team for the right projects.”
Customer service departments also are obtaining an edge of automation makeover with the introduction of tools like chatbots. These consumer-facing tools automate typical customer service interactions, answering inquiries immediately and only referring customers to a representative when the chatbot is insufficient for handling their needs. Up to 80 percent of customer service interactions could be handled by a chatbot alone, offering businesses the potential to significantly cut costs associated with conventional customer service. Opportunities to automatize common workplace processes are happening everywhere, which is why automation has become a common element of every business. Whether it’s providing good customer service, streamlining the hiring process, or more efficiently managing marketing campaigns, automation is already playing a role in many businesses. As technology improves, additional tasks can become accessible for automation as well, we’ve already seen the start of workplace automation
Machine learning and artificial intelligence (AI) enable new forms of “smart” automation. As the software learns, the more adaptable it becomes. These technologies open the door for automation of higher-order tasks additionally, rather than just basic, repetitive tasks. “I think there’s a lot of focus at the moment on these tasks that humans don’t want to do. “But what’s going to happen in the future is … automation will not just be about automating those tasks humans are doing today, but it will be about realizing potential opportunities.” As data sets become more thorough and available, and as software draws on more sources and synthesizes more data points, experts say, contextual information in human decision-making will only improve. Machine learning, then, will serve as a supplement (perhaps even an enhancement) to human knowledge. Combine those capabilities with improved data retention through the internet of things (IoT) and the possibilities are seemingly endless. Experts proposed that a shift towards more additional engaging user experiences with machine learning programs is already taken underway. To keep happening interaction with these tools more natural and intuitive, firms can begin to scale tailor AI and automated technologies for a lot of organic, human expertise.
To make customer service chatbots appear more human, for example, customize chatbots has intentionally built “imperfections” into its AI. For example, the answer to a user’s question might already be queued up by a chatbot, but it built a slight “thinking” delay into its system to simulate a more human customer service interaction. An ellipsis in the chat box indicates that the bot is “writing” a response, even though it immediately pulled up the queried information. An initial user feedback to the feature is highly positive, reflecting a desire for a more human, less machine-like interactive experience.
“Things could get highly accessible”. These technologies will never replace human beings, but they will relieve the human being of the things that are less valuable, relatively speaking. Humans will be able to instead focus on those things that require creativity and touch; we’ll see more accessible, better experiences, and we’ll see human beings move to their highest and best use.” For humans, the shock of an increasingly automated world can be difficult to process. According to thinkers, successfully integrating automation into human life starts with a comprehensive effort to educate people about what automation is, what it isn’t, and what it means for them. “Users are usually at first are stunned by the capabilities of automation. “The first time they see something automatically there’s a bit of delight, and it’s also a bit scary until you show them the process the software went through. It’s more of an educational challenge, not so much a tech problem.”
The steady march of geographical point automation has prompted a discussion concerning the long run of a totally machine-driven automated economy. Efficiency, convenience, and profitability are naturally atop the list, but so too are concerns about the fates of workers whose jobs are automated out of existence. There are several proposals to support those displaced in an increasingly automated world, such as retraining programs and universal basic income. When it comes to supporting those left behind in an automated economy, there are more questions than answers, and there are many competing perspectives. Some, like Fred Goff, CEO of Jobcase, anticipate that expanded access to educational and networking opportunities will offer workers the opportunity to remake their careers and find a way in the new economy to support themselves and their families. The same kind of tech that displaces certain workers also opens up new opportunities. Work-life has changed to the point where everyone is essentially their own free agent; managing yourself has really become the theme in the last 10 years, and so we’re making an attempt to empower folks through tools and open-ended community.” Jobcase itself is a community of 70 million people, including experts and professionals in a variety of industries. As far as education goes, Goff pointed to resources like Khan Academy, which offers free courses on topics like economics and coding. Certifying the skills learned on these platforms, it will likely come increasingly from completing freelance tasks, rather than from academic institutions. “The rise of platforms for gigs and 1099 labor are increasingly breaking down this notion of (skill certification). “It might still be difficult to get that full-time job, but building on contracted experience is a way to give that competency verification. In the education and training world, it means decoupling the certification of your education from the delivery of your education.” In other words, the people you’ve worked with would increasingly certify your skillset and level of competence, rather than an established institution with a four-year degree program. Also, we see an automated future that eschews the conventional notion of jobs altogether. By embracing automation and high tech, individuals could be empowered to create incomes on their own, without the need for a traditional, hierarchical company.
“We’re living through one thing currently that’s an unfortunate but necessary pain. “The speech communication ought to be the way to scale back those growing pains. The reality is that the final impact of automation is some things terribly positive for everybody.” Naturally, experts say, the economic insecurity displaced workers feel is very real, but automation is not the enemy. Instead, it hopes to educate people about leveraging this powerful technology to create their own incomes – essentially establishing a society of entrepreneurs and small companies. “If we can establish a way to make sure we all have enough food, clothing, and shelter to survive … and allow people to repurpose their gifts, unique abilities and enable them to proliferate that and sell it as a good or a service, then we’re adding income. “We can create an opportunity to generate income for next to nothing, so why not teach people to leverage the tech that disrupted the marketplace in the first place to embrace it and use it for something more in line with who they are, as an expression of their unique abilities?”
The bottom line of business process automation is, well, the bottom line. Automating processes saves time and allows resources to be diverted elsewhere. It suggests that firms will remain smaller and a lot of agile. Increased efficiency, productivity, and lower costs all translate to healthier profit margins for businesses small and large. How automation transforms the economy at large remains to be seen. However, it seems inevitable that we’re headed toward a way forward for a lot more automation.
What this means for businesses, workers and consumers will be the subject of much debate moving forward. One thing seems certain from the above discussion, however: If it can be automated, it will be automated.
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Idea & Concept knowledge Contribution: Mr.Shaishav Shah.
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